How to Build Chatbots by Liam Ottley

About this course

Chatbots are no longer a novelty; they are quickly becoming a practical way for companies to answer questions, guide customers, and automate repetitive support. This free online course helps you go from curiosity to capability by showing how beginners can start building AI chatbots with a clear, business-focused approach. You will learn how modern chatbot projects are structured, what makes them valuable to clients, and how to think like a developer who delivers real outcomes rather than just a demo.

Instead of treating chatbots as a generic trend, the course focuses on the professional opportunity behind them. You will explore why businesses are investing in AI assistants and how a well-built chatbot can help owners reduce support workload, respond faster, and create a more consistent customer experience across time zones. That mindset is important if your goal is to work with clients, support a team, or even build your own solutions, because it connects technical decisions to measurable results.

A key theme is learning the skill that separates a working bot from a helpful one: designing the right behavior for a specific use case. You will see how to think through prompts, data boundaries, and user intent so the chatbot stays useful, safe, and aligned with what the business actually needs. Along the way, you will practice turning unclear requests into clear requirements, which is a crucial capability for anyone aiming to succeed as a chatbot developer.

The course also highlights what it takes to create a successful custom knowledge chatbot for an e-commerce store. The goal is to help customers get accurate answers based on the store’s real information, so you learn why relevant, well-prepared knowledge is essential and how a bot’s quality depends on the material you connect it to. By the end, you will be able to approach chatbot projects with more confidence, understand where the opportunity is, and take practical steps toward building assistants that businesses can trust.