O’Reilly Velocity Conference 2018 – New York, New York

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and what comes down to is a fundamental question for all the systems we build of who's allowed to create who's allowed to take something and put it in front of

people in front of the world and are we setting those boundaries in the right place or is our fear about risk pushing us to feel like maybe we should be more cautious and this is a real personal

question for me because it made me confront the question of what if the problem is me so I'd introduce myself I said I'm a neo – from the internet but I actually am is I'm I'm I'm from a

company called glitch I'm the CEO of glitch but a lot of you might know us better with our old name which was fog Creek software we'd the team and created Stack Overflow a co-created Stack

Overflow and created Trello and spun them out and pretty much all of you I'm sure familiar with a lot of the tools and the legacy in the history of the company and those were big shoes to fill

when I came in and you know one of the things I reckoned with it was culture change and this came up in a real specific way we had a great team member who works with us and she oversees a lot

around culture and operations and one of the parts of that is recruiting we're in the midst of you know updating our recruiting like I think everybody is to be more inclusive and bring more people

in and we had a part of the process that was like a little survey and we had to there's a little business logic behind it we had to build a little app in order to gather the survey data around our

recruiting process and I had a conversation with her about I wanted to change some of the copy simple change I don't think the language is right and she's a great idea she's like oh we're

gonna make these updates and these changes and you know we have this larger goal that we're doing where I think by early next year across our company we're going to be pretty balanced on gender

identities for pretty much everybody in the company we were getting to 50/50 between men and people who are not men across the organization and we're pretty excited about that but it takes a lot of

work and so you know we talked through how we're gonna update this this part of the the app tip that people go into and at the end of the conversation I said to her to my colleague can you have one of

the devs update that and then push you to production so we can you know have those changes go live and the tool that we run that we built that we renamed a company after called

glitch is a tool that lets anybody edit and update apps and share them and she said oh I already did it its life like why we were talking I just went in there and changed it did it that's what the

tool enables I hadn't thought of that as a CEO or the company that makes the products that they would enable somebody to do that and I hadn't thought about my own assumptions about who was allowed to

ship something and who was allowed to put something out in the world and who had permission and it was a revelation to me it was a bit of an epiphany about the learning I had to do about the way I

had to change my own attitude about something I profess to care about coworker I have tremendous respect for a tool that I obviously believe in I bet my career on it and yet I hadn't put the

pieces together about what does it mean when we actually empower people to be able to put their work out in the world and we trust them now you have to build the right systems right you have to be

able to roll the heck you have to be able to do all the other things that are there but to take somebody whose role or title or place in the org chart wasn't designated to have that permission

before and then to say what if we leave our values and how we build this system and how we build this technology and we actually empower somebody to put something out there and by the end of

that conversation something was visible to the world had already been updated you